How can we help?
Most questions are answered below. If yours isn’t, just write to us — we read every message.
Getting started
How do I start a session?
Tap the round Start button in the middle of the tab bar. Choose stopwatch, timer or Pomodoro, pick a timer design and start. You can also start right from the Start widget, Control Center or Siri.
Does the timer keep running when I lock my phone?
Yes. Your session keeps running in the background and stays visible on the Lock Screen and in the Dynamic Island.
I forgot to track a session. Can I add it?
Yes. You can log a session by hand and edit your sessions afterwards — for example to fix the length or add a subject.
Account & sync
Do I need an account?
No. You can use StudyRank right away. Sign in with Apple or Google when you want to add friends, use more than one device or make sure your progress is linked to you.
How do I sign in?
Tap your profile picture in the top right and choose Apple or Google.
I have a new phone. How do I get my progress back?
Install StudyRank and sign in the same way as before — with the same Apple or Google account. Your sessions come back automatically.
I signed in and my progress is missing.
Apple and Google are two separate ways to sign in, and each one has its own StudyRank account. Sign out under Profile → Account → Sign out and sign in again the way you did the first time.
How do I delete my account?
Open Profile → Account → Delete account and confirm. This permanently deletes your account and your data in the cloud. A Pro subscription is managed by Apple and isn’t cancelled automatically — see below.
Friends & groups
How do I add friends?
Sign in, open the Friends tab and tap Add next to Leaderboard. Enter your friend’s @handle. Once they accept, you’ll see each other on the weekly leaderboard.
How do duels work?
A duel is a weekly head-to-head with a friend: whoever studies more by the end of the week wins. A new week, a new chance.
How do study groups work?
In the Friends tab, tap New next to Groups to create a group, or choose Join and enter an invite code. Every group has its own ranking.
Focus Lock
How do I set up Focus Lock?
Open the Lock tab, allow Screen Time access and choose the apps you want to block. They’re locked while a session runs — or right away, whenever you want.
Focus Lock doesn’t block my apps.
Check that StudyRank still has Screen Time access in iOS Settings → Screen Time, and that the apps are selected in the Lock tab.
Can I unlock early?
Yes — StudyRank just asks you to take a short breath first. With hard mode on, the lock stays until the time is up.
Pro & purchases
How do I restore Pro on a new device?
Open the Pro screen in the app and tap Restore purchases. Use the same Apple Account you bought Pro with.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open Profile → Account → Manage subscription in the app, or iOS Settings → your name → Subscriptions.
Can I get a refund?
Refunds are handled by Apple. You can request one at reportaproblem.apple.com.
Notifications
Which notifications does StudyRank send?
Study reminders, alerts from friends (for example when they start studying or nudge you) and the end of your sessions and breaks. You can turn each of them on or off in your profile’s settings — or all of them in iOS Settings.
What is roast mode?
An optional setting that sends playful, slightly cheeky reminders when you haven’t studied in a while. It’s off unless you switch it on.